The access to the customer and technical support that a shared website hosting company provides will tell you a lot about the services which they supply too. If you are allowed to use just e-mails or tickets, you have most likely come across some reseller not the website hosting supplier. When this is the case, you'll have to wait for a few days to get an issue resolved as your reseller may not be checking their communication regularly or they may need to contact the real web hosting company for additional help. If the supplier offers various means of communication with short response time available anytime, they're most likely the top provider, not a reseller. Which means that you will enjoy well-timed assistance and quality support since they'll have direct access to the servers where your account will be created. No matter what the trouble - sales or technical, it is generally better to communicate with your web hosting company right away via your favourite method of communication.
24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of receiving assistance right away, so our shared website hosting services feature 24/7 support plus various options for contact. In case you don't have an account yet, you can call us or come on our live chat and speak with a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up getting a service that you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it requires additional investigation. In contrast to the majority of suppliers out there, we answer to all of the tickets within the hour, so you will not need to wait for a whole day. Our support services are available day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to receive prompt help, especially when your web site is not functioning efficiently for whatever reason. Our Linux semi-dedicated servers come with 24/7 customer and tech support, so if anything comes up, you are able to use plenty of methods to let us know - phone line with multiple local numbers globally, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and basic matters, so in case you don't have an account yet, for instance, you are able to receive additional information about our solutions, or we can help you with less complex technical problems. The second two methods are for solely tech troubles or anything that's more time-consuming because it's much easier to track the conversation between you and our tech support team. The guaranteed maximum reply time for them is merely one hour, the typical one - 15-20 minutes, so you won't need to wait for an entire day to receive assistance like you may have to do with other providers.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for any server-related issue or forany problems and questions associated with the pre-installed software the server comes with. In case you haven't bought a VPS server plan yet, you can find out a lot more about our services by giving us a call or via our live chat service. For more technical problems, you are able to send an e-mail or open a trouble ticket through your billing Control Panel and you'll get support within less than 1 hour no matter the time of the day, even on holidays and weekends. The typical reply time usually does not exceed 30 mins. If you're looking for assistance for third-party software, you can use the Managed Services upgrade which you can add to each VPS package and our admins will help you with any installation or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get well-timed support in general, let alone if you manage an entire server, so each and every dedicated server that we offer features 24/7 support with one-hour reply time warranty whatever the problem. The service is absolutely free for all of the problems with the server or the software that was installed from our administrators during the setup, so you're able to contact us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing area or you can send an email message, and the actual reply time for either rarely exceeds 30 minutes because we have administrators available 24 / 7. In case you need general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers that we have on as many as three different continents or you could take advantage of our live chat service and talk to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you're able to add to your server package through the billing Control Panel.