Client Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Time Guarantee

  • All your support requests will be responded to within maximum one hour after the ticket or email is submitted. If your issue needs further assistance from a system administrator, we’ll direct the support ticket or the email to the person in charge, in a timely manner and we will leave a note to inform you that more time will be required for arriving at a solution. And if you order the Managed Services package, any of the services included there will be completed whenever you prefer.

  • Top quality support service
  • An Exceptional Customer Service

  • Our customer support staff will be at your disposal twenty–four–seven if you need assistance with our Online Control Panel or with any of the apps that we have preinstalled on your behalf on the server. And if you need assistance with the standard administration tasks on your server, you can have a glance at the Managed Services package, which includes backup space, OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and rebooting services, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • We have provided our Online Control Panel with a fully detailed knowledgebase, which features elaborate explanations of its features and functions. Besides, we have made in–depth video tutorials that will further show you how to carry out a given operation or troubleshoot a typically encountered problem. All the educational articles and the video tutorials are easily accessible from every Online Control Panel section through the Help and Videos buttons situated in the top right corner.