Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Guarantee

  • Our customer help and support crew is on–line 24/7/365 to take care of each of your help requests. Every ticket you submit to us will be answered within maximum 60 minutes. If your situation requires some help from one of our administrators, we will send the ticket to the person on duty and will inform you that the problem will soon be resolved.

  • Top quality support service

  • Top–class Technical Assist Service

  • Our tech support crew is going to be online for you round–the–clock to to take care of all assistance demand tickets that you send. We offer customer support for all programs that are installed in advance on your machine. These include our custom produced Online Control Panel, the preferred Operating System as well as the server management panel (with regards to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • An extensive and regularly updated articles base is built into our in–house built Online Control Panel. It offers you quick tips about how to execute all of the key site managing jobs. The Help area presents extensive how to tutorials and step–by–step video guides. You can open the Help area by hitting the Help or Video buttons in the upper right part of each Control Panel section.