A ticketing system is the most widely used correspondence channel that hosting providers offer to their clients. It is typically part of the billing account and is the fastest way to solve a problem that takes a certain amount of time to examine or that needs to be escalated to a server admin. Thus, all comments provided by either side will be stored in the very same location in the event that somebody else wants to work on the given problem and the info in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, so you’ll have to sign in and out of no less than two accounts in order to execute a particular procedure or to contact the hosting company’s support staff. In case you would like to administer a couple of domain names and each one of them is hosted in a separate account, you’ll need to use even more accounts simultaneously. Besides, it could take a substantial length of time for the provider to answer your ticket.