When your hosting service provider supplies live chat support, you are able to talk with a representative in real-time and learn helpful information or get a problem resolved timely. The advantage of using chat as an alternative to calling to talk to a live person is that you need just a computer with Internet access, therefore you won't pay any rates when you are in a different country or state. In addition, it'll be a lot quicker to copy and paste information like domain names, usernames or error messages in other words details which are sometimes difficult to give to the other side on the phone. The live chat is also a quicker option to contact the hosting provider's support crew in comparison to using a ticketing system. What's more, when some problem needs a bit more time to be resolved, you're able to do something else entirely while you wait for assistance on the live chat, therefore you won't lose time - something that is impossible in case you are on the phone.