One-Hour Response Guarantee
Would you like to find out more about the 1-hour response time guarantee and how you could take full advantage of it in your capacity as client?
If you’ve ever got any queries with regards to the web hosting service in general or you encounter a problem with your sites, you will need to touch base with the web hosting provider’s customer support team. It may not make any difference how fast they will reply when you have a question of a generic nature, but a problem like an ill-implemented app update, for example, may result in your website becoming damaged or unreachable on the Internet. And the longer you have to wait for the support team to get back to you, the longer the website will be inoperative. If you offer goods or services online, any downtime will negatively influence your website and you can lose current or prospective clients. A lot of hosting providers, particularly resellers, reply to support tickets and e-mails within twenty four hours, but in the online era that is way too long, as clients will hardly ever return to a website that’s not working correctly over a lengthy time period.
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One-Hour Response Guarantee in Shared Website Hosting
Our
shared website hosting feature a sixty-minute reply time guarantee, which implies that regardless of what enquiry or obstacle you might have, we will always be there to help you out. In fact, it seldom takes more than 30 minutes to get a problem resolved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our help desk support team members will be at your disposal 24-7, even on holidays and weekends, so you will always get prompt assistance. We are aware of exactly how priceless time can be, so by the time we respond to your e-mail or support ticket, we will have examined the matter and, in case we haven’t come up with a solution, we’ll supply you with more information on what you need to do on your end, if the situation demands it. With our support service, you can be sure that there will be someone to lend you a helping hand momentarily, regardless of what time it is.
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One-Hour Response Guarantee in Semi-dedicated Servers
Because we realize how crucial it is to get prompt help, we guarantee that you won’t ever have to wait for more than an hour to obtain a reply to any trouble ticket that you send via your
semi-dedicated server CP. In reality, you will seldom need to wait for more than 20-30 minutes and this applies to any query irrespective of what its nature is – general, billing or technical. Moreover, our customer and technical support staff will be at your service 7 days a week, so even if you open a ticket during legal holidays, you will always obtain an immediate response, which will contain the answer to an inquiry, the solution to a problem or the information needed to solve an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never have to waste a whole day hanging around waiting for a reply like you would with a lot of other web hosting providers.