Phone Support
Learn exactly what phone support entails in the web hosting community.
You can find lots of shared website hosting suppliers available, however the majority of them are resellers that have restricted resources, especially when it comes to support. A way to distinguish them is the option to contact the company over the telephone. The type of support that you can get via this particular way of communication will vary depending on the supplier - several of them offer expert telephone support, many others offer general and customer support only because some matters are more time-consuming and it is easier to be resolved via a trouble ticket, particularly if the issue needs to be escalated. However, it's good to know that you can contact your website hosting supplier since there're various small-scale problems that can be resolved effectively and in a timely manner with a call, not mentioning that you're able to get more details regarding the services even before you become a customer.
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Phone Support in Shared Website Hosting
In case you decide to purchase one of our
shared website hosting, you'll be able to speak with our support crew over the phone for 14 hours per day. We can help you select the proper plan for your web sites because we believe that it's better to discuss this kind of matters with a live person. If you already have an account, we will help you with all of your sales/billing questions as well as general matters, even with some tech troubles that don't require too much time or escalation to a system administrator as it is better to open a support ticket for time-consuming problems in order to have all the correspondence in a single place. We have telephone numbers in the US, the United Kingdom and Australia, so you're able to call the one you prefer and talk with our representatives.
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Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be someone to help you when you have any questions about the
semi-dedicated server packages that we supply. Whether you wish to find out more about the packages, you have a billing issue or some general problem, you can call us. Despite the fact that some more technical issues may require a ticket to give some time to our technical support team to analyze, we'll help you with many tech questions over the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the USA, the UK and Australia, we have local telephone lines in all of these countries as well. If you are in another country, we also have a global number where you will be able to get in touch with us.